Refund Policy

Paddle is our merchant of record

All NoteStack Pro payments are processed by Paddle.com, our payment provider and merchant of record. Paddle handles your transaction, receipt, and any applicable sales tax/VAT — we never see or store your card details.

7-day money-back guarantee

If NoteStack Pro isn't working for you, email stacktreelabs@gmail.com within 7 days of your firstPro purchase and we'll issue a full refund, no questions asked. Include the email address you used at checkout so we can find your transaction.

Refund requests for renewal charges (monthly or yearly) after the first 7 days are handled case by case — contact us and we'll take a look. We can't retroactively refund usage of a billing period that's already mostly elapsed, but we'd rather make it right than lose your trust.

How to request a refund

1. Email stacktreelabs@gmail.com with the subject “Refund request” and the email address used at checkout.
2. We'll confirm your transaction and process the refund through Paddle — you can also request refunds directly via Paddle's own checkout receipt email.
3. Refunds are returned to your original payment method, typically within 5–10 business days depending on your bank.

Cancelling your subscription

You can cancel NoteStack Pro at any time from inside the extension (Settings → NoteStack Pro), or by contacting us. Cancelling stops future renewals — you keep Pro access through the end of your current paid period.

Contact

Questions about billing or refunds? Contact us at stacktreelabs@gmail.com.